Refund Policy

Last updated: November 4, 2025

At Above the Moon, every product and service is crafted with care and attention to detail. We stand by the quality of our work and want you to be completely satisfied with your purchase.

 

Physical Products (Merchandise)

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your contact email] with your order number and photos of the issue. We’ll gladly replace the item or issue a refund once the return is verified.

• Items must be unused, unwashed, and in their original packaging.

• Returns must be initiated within 14 days of receiving your order.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

 

Digital Products & Design Services

Because digital downloads and custom design services are delivered electronically or created specifically for you, all sales are final once the product or service has been delivered.
If you experience a technical issue accessing your digital file or have concerns about your completed design, please contact us — we’ll do our best to resolve it quickly.

 

Refund Process

Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

 

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company. If the issue persists, contact us directly at abovethem00n23@gmail.com for assistance.